Work Flow Part 1 – Importance of Work Flow- Why we design with Work flow in mind

Work Flow Part 1 – Importance of Work Flow- Why we design with Work flow in mind

Oct 26th 2023

Designing an Optical Dispensary with work flow in mind is critical for several reasons as it can significantly impact the efficiency, productivity, and overall patient experience. Here are some key reasons why work flow is crucial in such a setting:

Patient Experience

Efficient work flow ensures that patients don’t have to wait excessively long for their appointments, consultations or to pick up their eyewear. This can enhance patient satisfaction and improve the overall experience, leading to positive reviews and patient retention.

Time Management

A well-planned work flow helps staff manage their time more effectively. This can lead to reduced stress and better job satisfaction among employees, which, in turn, can result in improved patient care. Better job satisfaction also means higher retention rates and less time wasted having to hire and train new staff.


An optimized work flow minimizes bottlenecks and downtime, enabling the staff to see more patients and process eyewear orders more efficiently. This can increase revenue for the practice.


Optical departments deal with precise measurements for eyewear prescriptions. An organized work flow helps reduce the chances for errors in prescription preparation, thus ensuring the safety and satisfaction of patients.

Inventory Management

Work flow considerations can help in organizing the inventory of frames, lenses and other optical products. Proper inventory management ensures that popular products are in stock, reducing wait time for patients and preventing overstock or understock situations.

Compliance and Documentation

Optometry offices must maintain detailed patient records and comply with legal and regulatory requirements. A streamlined work flow can make it easier to capture and document patient information accurately, reducing the risk of compliance issues.


An optimized work flow is adaptable to changing circumstances, such as fluctuations in patient volume or the introduction of new technology. A well-designed workspace can accommodate these changes without significant disruptions.

Cost Efficiency

Efficiency in work flow can help control operational costs. It reduces waste, such as time spent searching for equipment or waiting for data entry, which can have a direct impact on the bottom line.

Reputation and Referrals

A well-organized optometry office is likely to build a strong reputation in the community, leading to more referrals and an increased patient base.

To design an optometry office with workflow in mind, it's essential to involve key stakeholders, including optometrists, opticians, and support staff, in the planning process. Considerations should include patient flow, equipment placement, storage solutions, and software systems that can streamline operations.

Ultimately, a well-thought-out workflow can lead to a more successful and patient-centered optometry practice, benefiting both the staff and the patients it serves.