Shipping & Returns

Shipping Information

CNS Frame Displays maintains strong partnerships with UPS and FedEx for domestic shipments. This includes handling small packages and utilizing LTL carriers for larger shipments. To ensure the safety of your deliveries, we offer comprehensive insurance coverage for the full replacement value.


For international shipments, we have formed a collaborative alliance with DHL, a global leader that connects businesses to consumers across more than 220 countries and territories. With a dedicated workforce of over 600,000 employees, DHL provides comprehensive services and tailor-made solutions to efficiently manage and transport letters and goods on a worldwide scale.


Our shipping services encompass nearly any destination worldwide. However, please be advised that certain products may have restrictions and may not be eligible for international shipping.


Upon placing an order, we will furnish estimates for shipping and delivery dates based on item availability and your chosen shipping preferences. Depending on your selected shipping provider, estimated shipping dates may be displayed on the shipping quotes page.


Please note that shipping rates for the majority of items are determined by their weight. The weight of each item can be found on its respective detail page. To align with the policies of our selected shipping partners, all item weights will be rounded up to the nearest full pound.



Returns and Refunds Policy

For most new and unopened items, you have the option to return them within 30 days of delivery to receive a full refund. In cases where the return is a result of our error (such as receiving an incorrect or defective item), we will cover the return shipping costs.


The refund process typically takes about two weeks from the time we receive the package at our warehouses. However, in many cases, you might receive the refund more expeditiously.


Should you need to initiate a return, please reach out to us and provide your order number along with specific details about the product you intend to return. We will promptly furnish you with instructions and a merchandise return authorization number.